What If Utilities Aren’t Ready After Off-Plan Property Handover in Dubai?

Handover & Occupancy Readiness

• What happens if I face delays in getting utility connections (like DEWA) after off-plan handover?

  Delays in DEWA or utility activation after off-plan handover can postpone your ability to occupy or rent the property. You may need to:

  • Follow up with the developer for completion of infrastructure requirements
  • Ensure final inspections and approvals are in place (e.g., completion certificate)
  • Apply for DEWA activation via dewa.gov.ae

• Who is responsible for arranging utility connections for a newly handed-over off-plan property in Dubai?

  The property owner is responsible for applying to DEWA, Etisalat, or other services. However, delays often stem from: 

  • Pending NOCs 
  • Incomplete developer documentation 
  • Final building approval not submitted by the developer 

• Can I claim compensation from the developer for delayed utility services after handover?

  If your SPA or handover agreement includes timelines for utility readiness, and the delay is due to the developer’s fault, you may:

  • File a complaint with RERA
  • Seek legal advice
  • Negotiate with the developer directly

• How long does it typically take to activate DEWA after off-plan property handover?

  Once all required approvals are in place, DEWA connection usually takes 1 to 3 business days. Required documents include:

  • Title deed or Oqood
  • Emirates ID
  • Tenancy contract (if applicable)

• What should I do if my property is ready but the utilities are not yet live?

  You can:

  • Submit a service request on the DEWA portal
  • Contact your property consultant or developer for updates
  • Verify if final clearance certificates are issued

  Tip: Always check if the community infrastructure (like substations) is fully commissioned before handover.