Privacy Policy

1. Introduction  

This Privacy Policy explains how OffPlanProperties.ai and Zalinos Real Estate LLC (“we”, “our”, or “us”) collect, use, disclose, and protect your personal data when you access or use our digital services.  

Our commitment is to ensure your data is handled responsibly, ethically, and in accordance with the principles of transparency, accountability, and user empowerment. This Privacy Policy applies to all users of our platform, including visitors, registered users, and clients who engage with our AI chatbot, subscribe to our newsletter, or proceed with transactions through Zalinos Real Estate LLC.  

By using our website, chatbot, or mobile interface, you acknowledge that you have read and understood this policy and agree to the collection and use of information as outlined. If you do not agree with this policy, you should discontinue the use of our services immediately.  

We recommend reading this policy alongside our Terms and Conditions and any privacy-related notices displayed during your use of specific features or services (e.g., chatbot consent notices or cookie banners).  

This policy is written in a user-friendly format, but should you require any clarification, translation, or assistance, feel free to contact us at  [email protected] .  

2. Information We Collect:  

2.1 - How We Use Phone Numbers

OffPlanProperties.ai may collect your phone number when you register, submit inquiries, or request information about off-plan properties. We use your phone number for the following purposes:

• Account verification and security – We may send One-Time Passwords (OTP) or use two-factor authentication (2FA) to verify your identity and protect your account.
• Property inquiries – To follow up on your interest in specific developments or projects.
• Customer service – To respond to your requests and provide support.
• Relevant notifications – To send updates about properties you’ve interacted with or expressed interest in.
• Promotional messages – With your consent, we may occasionally send promotional offers or news about off-plan projects in Dubai.

We use trusted communication platforms such as Twilio to deliver SMS or WhatsApp messages securely. Your phone number is stored securely and will never be shared, sold, or used by third parties without your explicit consent.

You may opt out of non-essential communications at any time by replying with "STOP" or contacting us directly at [email protected].

2.2 - We collect data that is necessary to deliver our services and provide you with a personalized experience. This includes:  

• Personal Identification Data : Your full name, email address, phone number, nationality, residency status, and identification documents (e.g., Emirates ID, passport copy) when required for verification.  
• Communication Data : Your inquiries, feedback, live chat conversations, email correspondence, and property preferences.  
• Behavioral & Usage Data : Session logs, IP address, device type, operating system, browser type, page views, click paths, and time spent on different pages to help us optimize your experience and refine our AI services.  
• AI Interaction Data : Data you input into our AI chatbot or recommendation engine, including preferences, questions, and search queries. These inputs are analyzed to provide relevant property suggestions.  
• Marketing Interaction Data : Your interaction with our newsletters, campaign emails, or social media links if you’ve opted in to receive marketing materials.  
• Cookies & Tracking Data : Data collected through cookies and similar technologies, including information from Google Analytics, Meta Pixel, and third-party marketing tools.  
• Purchase and Transaction Information : Information about your interactions with listings, booking history, offers submitted, purchase preferences, and details of contracts, documents, and signed agreements where applicable.  
• Website Usage Information : Technical and analytical information automatically collected when you use the platform, such as your IP address, approximate geolocation, browser type, device information, session timestamps, visited pages, referring websites, and user behavior patterns.  
• Publicly Available and Other Information : Additional personal data made publicly available or submitted to trusted third parties (such as developers) to complete a service or transaction.  

We do not intentionally collect sensitive categories of personal data unless specifically required for a service.  

3. Purpose of Collection  

Your personal data is collected for specific, legitimate, and clearly defined purposes. These include:  

• Account Management : To create, maintain, and secure your user profile.  
• Property Matching & Recommendations : To process your preferences through our AI tools and provide you with suitable property listings based on your inputs.  
• Customer Support : To respond to your questions, resolve disputes, schedule viewings, and provide ongoing assistance.  
• Transactional Support : To prepare for legal documentation and facilitate communications between you and Zalinos Real Estate LLC, should you choose to proceed with a transaction.  
• Compliance : To meet our obligations under UAE real estate, cybersecurity, and privacy laws, including anti-fraud verification, KYC procedures, and regulatory reporting.  
• Platform Improvement : To monitor performance, measure traffic, and evaluate usage patterns in order to improve the platform and detect bugs or misuse.  
• Marketing and Communication (with Consent) : To send you newsletters, promotional offers, or property alerts you subscribed to. You can opt out at any time.  
• Legal Protection : To establish or defend against legal claims, enforce our Terms & Conditions, and ensure safety for all users of the platform.  

We do not use your data for automated decision-making that has legal or similarly significant effects unless we obtain your explicit consent or are required to do so by law.  

4. Why We Process Your Information  

We process your personal data for specific and legitimate reasons, including:  

• Consent : In most cases, we collect your data after you have given clear, informed consent — for example, when you fill out a property inquiry form, engage with our chatbot, or subscribe to our newsletter. You can withdraw your consent at any time.  
• Contractual Obligation : When you request services or enter into agreements through Zalinos Real Estate LLC, we may process your data to fulfill those obligations.  
• Legal Requirement : We may process personal data if it is necessary to meet legal obligations, respond to lawful requests, or comply with requirements such as fraud prevention or regulatory reporting.  
• Legitimate Interests : We may process your data for purposes that are reasonably expected and do not override your fundamental rights — such as fraud detection, system security, platform improvement, or enhancing your user experience.  

5. Data Sharing & Third Parties  

We are committed to protecting your privacy and only share your personal data with third parties when it is necessary and appropriate. This includes:  

• Internal Use : Sharing between OffPlanProperties.ai and Zalinos Real Estate LLC for purposes such as property matching, lead follow-up, and transaction support.  
• Developers and Partners : If you inquire about a specific property, your contact information and inquiry details may be shared with the relevant property developer or their authorized representative to assist you with your inquiry.  
• Service Providers : We may use trusted third-party providers (such as CRM systems, hosting services, analytics tools, and marketing platforms) who process your data under strict confidentiality obligations.  
• Legal Requirements : We may disclose your information if required to comply with a lawful request, court order, or legal process.  
• Due Diligence or Business Transfers : In the event of a merger, acquisition, or sale of business assets, your data may be shared with potential buyers or advisors under confidentiality agreements.  

We do not sell your personal data under any circumstances. All third-party access is strictly controlled and protected by appropriate agreements.  

6. Cross-Border Data Transfers  

We are based in the UAE and prioritize storing personal data within secure, locally hosted servers whenever possible. However, in limited circumstances, your personal data may be transferred outside the UAE.  

Transfers may occur in the following situations:  

• When transferring to countries that provide an appropriate level of data protection.  
• When using Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), or other internationally recognized safeguards.  
• When you provide explicit consent for the transfer.  
• When the transfer is necessary to perform a contract at your request (for example, coordinating with international developers).  

Protection Measures :  

• We ensure that any international partners or service providers maintain strict security, confidentiality, and privacy standards.  
• We perform due diligence on all third-party vendors handling international transfers.  

If you would like more information about how your data is transferred or protected, you can contact us at  [email protected] .  

7. Data Retention  

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required to support operational, legal, or business needs.  

Specifically:  

• General Retention : We retain user data for an appropriate period after your last interaction with our platform, based on operational and legal requirements.  
• Transactional Data : Data related to signed agreements, contracts, or purchases may be kept longer if needed to support business, tax, or legal obligations.  
• Marketing Preferences : If you opt out of marketing communications, we retain your preference so that you are not re-subscribed by mistake.  

Anonymization and Deletion :    
When data is no longer needed, we either securely delete it or anonymize it for statistical or analytical purposes.  

You may also request earlier deletion of your personal data at any time by contacting us at  [email protected] .  

We review our data retention schedules periodically to ensure they remain appropriate.  

8. Your Rights  

You have the following rights with respect to your personal data:  

• Right to Access : You can request a copy of the personal data we hold about you.  
• Right to Correction : You can ask us to correct inaccurate, outdated, or incomplete information.  
• Right to Erasure : You may request that we delete your data when it is no longer needed or if you withdraw your consent.  
• Right to Withdraw Consent : Where we rely on your consent to process your data, you may withdraw it at any time.  
• Right to Object to Processing : You can object to certain types of data processing, particularly direct marketing.  
• Right to Restriction : In some cases, you may request that we temporarily restrict the use of your data.  
• Right to Data Portability : Where applicable, you can request that we transfer your data to another service provider.  

To exercise your rights, please contact us at  [email protected] .    
We aim to respond to all legitimate requests promptly and fairly.  

9. AI Transparency & Human Oversight  

We use artificial intelligence (AI) to improve the user experience and help you discover suitable off-plan properties. We are committed to ensuring that AI systems are used ethically and transparently:  

• AI Assistance Only : Our AI chatbot and recommendation engine assist with narrowing down property options based on your preferences. However, they do not replace human agents or finalize any decisions.  
• Human in the Loop : AI-generated recommendations can be reviewed by licensed professionals to ensure accuracy, quality, and fairness before any transaction progresses.  
• Labeling : We clearly inform users when they are interacting with an AI system. Our chatbot and smart recommendation features are appropriately labeled.  
• Explainability : You can request a clear explanation of how a particular AI recommendation was generated. We aim to make AI-supported suggestions understandable and logical.  
• Manual Override : At any point, you can stop the AI interaction and request assistance from a human representative.  
• Bias Audits : We regularly review and test our AI models to reduce bias and ensure fair treatment across all users.  

10. Security Measures  

We implement industry-standard technical and organizational measures to protect the integrity, confidentiality, and availability of your personal data. Our security practices include:  

• Data Encryption :  
  • AES-256 encryption for data at rest.  
  • TLS 1.3 encryption for data in transit.  
• Access Control :  
  • Role-Based Access Control (RBAC) with multi-factor authentication (MFA).  
  • Limited access for internal staff based on the principle of least privilege.  
• Monitoring and Auditing :  
  • Intrusion detection and prevention systems.  
  • Regular logging and auditing of access to personal data.  
• Vulnerability Management :  
  • Regular vulnerability assessments and third-party penetration testing.  
  • Patch management to ensure timely updates.  
• Secure Cloud Infrastructure :  
  • Hosting with trusted, secure data centers.  
  • Regular backup procedures and disaster recovery planning.  

Despite our best efforts, no system is entirely immune to risks. In the unlikely event of a data breach, we will notify affected users promptly and take necessary action.  

11. Cookies & Tracking  

Our website uses cookies and similar technologies to enhance functionality and analyze performance. Here's how we manage them:  

• Types of Cookies Used :  
  • Essential Cookies : Necessary for the basic operation of the website.  
  • Analytical Cookies : Used to understand site traffic and usage patterns (e.g., Google Analytics).  
  • Marketing Cookies : Used to deliver personalized content and advertising (e.g., Meta Pixel).    
     
• Consent Banner :    
  When you visit our website for the first time, a consent banner allows you to accept, reject, or customize your cookie preferences.  
• Your Options :    
  You can adjust your cookie settings at any time through the consent banner or your browser preferences. Disabling certain cookies may affect website functionality.  
• Third-Party Cookies :    
  Some cookies may be placed by third-party services, such as embedded videos, chatbots, or analytics providers. These are governed by the respective third-party privacy policies.  

12. Updates to the Policy  

We may update this Privacy Policy from time to time to reflect improvements to our services, changes in our technology, internal processes, or business operations.  

When significant changes are made:  

• We will update the “Effective Date” at the top of the Privacy Policy.  
• We may notify users by email if they are subscribed to updates.  
• We may also display a notice on our website to inform users of major changes.  

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.    

13. Contact Us  

If you have any questions about this Privacy Policy, your personal data, or if you would like to exercise your rights, please contact us:  

📩 Email: [email protected]    
📍 Office Address: Business Bay, Dubai, UAE